“Happy dog, happy owner:
a bond that grows every day”

📅 PENALTIES AND CANCELLATIONS:

By booking and purchasing an initial session, a class, or a package, you agree to this cancellation policy.

Initial Consultation / Initial Assessment

(New customers – payment in advance)

The first session is often booked several weeks in advance. To ensure proper organization and set aside sufficient time for each dog-owner pair, advance payment of CHF 80 at the time of booking.

• Cancellation with at least 48 hours' notice: You will not lose your payment, and the appointment will simply be rescheduled.
• Cancellation with less than 48 hours' notice: The amount is non-refundable.

One-on-one lessons

(Existing customers – payment at the end of the lesson)

Individual lessons can be canceled or rescheduled free of charge up to 48 hours before the appointment.

If you cancel with less than 48 hours' notice, you will be charged 100% of the lesson fee.

Package of 5 lessons

(Payment for the entire package is due at the first class)

The package includes one free lesson with the purchase of five individual lessons and is therefore paid in full at the first appointment.

The five lessons are scheduled from the very first contact to ensure continuity in the educational program and proper scheduling.

Dates can be rescheduled, but only subject to availability. During certain periods, the new appointment may be scheduled several weeks later.

If a class is canceled with less than 48 hours notice, the lesson will be considered completed and therefore forfeited.

Cancellation of the entire package before the start

If a package that has already been booked and for which all dates have been agreed upon is canceled before the start of the trip, a cancellation fee equal to 50% of the total value of the package.

Interruption of the itinerary and/or the customer being unreachable during the package

The program is designed to be carried out on an ongoing basis.

If the customer interrupts the program without responding to messages, continues to cancel appointments without rescheduling them, or remains unreachable for an extended period despite being offered several alternative dates, CaneFelice reserves the right to consider the package terminated.

In such cases, any unused lessons are considered forfeited and cannot be made up or refunded.

FAQ

🩺 Are you what's known as a behaviorist?

No 🙂 I’m a dog trainer with a cantonal diploma, and I hold an ATN diploma as a behavior consultant.
A so-called “behaviorist” is simply a veterinarian who specializes in behavior.
I actively collaborate with veterinarians who specialize in behavior for the most complex cases or those that fall outside my area of expertise (medical conditions, behavioral disorders, etc.). 

💊 Can I ask you for some advice about my dog's health?

 No. I do not provide medical advice (e.g., drug therapies, clinical nutrition, diagnoses, vaccinations).
These matters fall exclusively within the purview of a veterinarian, and I do not have the expertise to do so. 

📍 Where do you hold your classes?

 I primarily work in the Lugano and Mendrisiotto areas . I often conduct the initial consultation or assessment at the client’s home (barring any unforeseen circumstances). Lessons take place in urban settings. I do NOT have a dog training field. Exceptions in other areas of Ticino are possible. 

👨‍👩‍👧 Who attends the classes?

We strongly recommend that the whole family attend the first session.
During the hands-on lessons, however, we need to stay focused, so we generally limit participation to just the instructor (or at most two people). 

🎓 How long is a class?

 A lesson lasts an average of 45–60 minutes.
The duration may vary depending on the dog, the type of training, and the goals. The initial evaluation usually lasts a little over an hour, as does the pre-adoption consultation. Puppy lessons, on the other hand, last no more than 45 minutes. 

Can I still contact you after the program is over?

 Yes, I'd be more than happy to—as my clients already know, I continue to support them in the weeks and months following the end of the classes.